Everything below applies to purchases made at mettashed.com.
These terms govern the sale of goods through mettashed.com by:
Metta Shed EDIT: registered company name
EDIT: full street address, postcode, city, Portugal
NIF / VAT: EDIT
Email: hello@mettashed.com
By placing an order you agree to these terms. Nothing here limits your mandatory rights as a consumer under Portuguese or EU law.
We sell reusable textile body-care accessories — exfoliating mitts made of a cotton inner layer and a viscose outer layer. They are textile articles. They are not cosmetics, not medical devices, and we make no medical or therapeutic claims about them.
Product photographs are accurate representations, but colours may vary slightly between screens, and each mitt is an individually printed textile item, so small variations in the print position are normal and are not defects.
Viscose relaxes and draws in when it meets water. Your mitt will shrink very slightly after its first wash. This is a normal characteristic of the fabric and is not a defect.
All prices are shown in euro (EUR) and include Portuguese VAT at the applicable rate. Delivery costs are shown separately before you confirm your order, and the total payable is displayed at checkout before payment.
Your order is an offer to buy. A contract is formed when we send you an order confirmation by email. We may decline an order if the item is out of stock, if the price was displayed incorrectly due to an obvious error, or if we cannot deliver to your address.
Each print is produced in a limited run. If the print you selected sells out between your order and dispatch, we will contact you to offer an alternative print or a full refund.
Payments are processed by Stripe Payments Europe, Ltd. We never see or store your full card details. Accepted methods are shown at checkout.
Under Portuguese law (Decreto-Lei n.º 84/2021), new movable goods carry a legal guarantee of conformity of three (3) years from delivery. During the first two years, any lack of conformity that appears is presumed to have existed at the time of delivery unless we prove otherwise.
If your mitt is faulty or not as described, you are entitled to have it repaired or replaced, or to a price reduction or termination of the contract, in accordance with the law. Contact us at hello@mettashed.com with your order number and a photograph.
The legal guarantee does not cover normal wear, damage caused by misuse, or the slight shrinkage described in clause 2.
This is a physical exfoliating tool. Used incorrectly it can irritate the skin. Please read and follow the instructions supplied with the product and published on our website, in particular the contraindications. We are not liable for damage resulting from use contrary to those instructions. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or any liability that cannot be excluded under applicable law.
These terms are governed by Portuguese law. If you are a consumer resident in another EU member state, you also retain the protection of the mandatory provisions of the law of your country of residence.
The data controller is Metta Shed EDIT: company name and address. For any question about your data, or to exercise any right below, email hello@mettashed.com.
| Data | Why | Legal basis |
|---|---|---|
| Name, delivery address, email, order contents, chosen prints | To fulfil and deliver your order and provide customer service | Performance of a contract |
| Transaction records and invoices | Accounting and tax obligations in Portugal | Legal obligation |
| Email address you give to the waiting list | To tell you when a print is back in stock | Consent — withdraw any time |
| Correspondence you send us | To answer you and keep a record of the matter | Legitimate interest |
We never receive your card details. Payment data is collected and processed directly by Stripe.
Where a provider processes data outside the European Economic Area, that transfer is made under the European Commission's Standard Contractual Clauses or an equivalent safeguard.
This website sets no advertising cookies and no analytics cookies. We do not track you across other websites. Stripe may set cookies necessary for security and fraud prevention on its own checkout pages, which are governed by Stripe's privacy policy.
Under the GDPR you have the right to access your data, to have it corrected or erased, to restrict or object to its processing, to data portability, and to withdraw consent at any time. Write to hello@mettashed.com and we will respond within one month.
If you believe we have handled your data improperly, you may complain to the Portuguese data protection authority, Comissão Nacional de Proteção de Dados (CNPD) — www.cnpd.pt — or to the supervisory authority in your own country.
We ship from Portugal to addresses across the European Union, by CTT Correio Normal as a letter-format postal packet.
| Order | Cost | Estimated delivery |
|---|---|---|
| Single mitt | Free | 3–7 working days |
| The Set of Three | Free | 3–7 working days |
Orders are usually dispatched within 2 working days. Delivery estimates are not guaranteed dates. In all cases we will deliver within 30 days of the contract unless we agree otherwise with you.
We send parcels by standard post, which means there is no tracking number. If your parcel has not arrived within 15 working days of dispatch, email us — we will send a replacement or refund you in full. The risk of loss in transit is ours, not yours.
If your mitt arrives damaged, faulty or not what you ordered, email hello@mettashed.com within a reasonable time with your order number and a photograph. We will arrange a replacement or a refund at our cost. This is in addition to your three-year legal guarantee (see Terms, clause 6).
You have a 14-day right to change your mind. The full conditions, including the important exception for hygiene products, are set out in the next section.
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, acquires physical possession of the goods.
To exercise the right, inform us of your decision by a clear statement — an email to hello@mettashed.com is enough. You may use the model form below, but it is not obligatory. To meet the deadline, it is sufficient that you send your communication before the 14-day period has expired.
Model withdrawal form
(complete and return only if you wish to withdraw)
To: Metta Shed, EDIT: address, hello@mettashed.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
_______________________________________
Ordered on: ____________ Received on: ____________
Name of consumer: _______________________________________
Address of consumer: _______________________________________
Signature (only if this form is notified on paper): ____________ Date: ____________
If you withdraw, we will reimburse all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days from the day we are informed of your decision. We will use the same means of payment you used, and you will not incur any fees for the reimbursement.
We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earlier.
You must send the goods back without undue delay and in any event no later than 14 days from the day you communicate your withdrawal. You bear the direct cost of returning the goods. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Under Article 16(e) of Directive 2011/83/EU, as implemented in Portugal, the right of withdrawal does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene, if they have been unsealed after delivery.
Our mitts are supplied sealed. If you have opened the seal, we cannot accept the mitt back for reasons of hygiene, unless it is faulty. If the seal is intact, you may return it under the conditions above.
EDIT — IMPORTANT: this clause only holds if the product is genuinely sealed (a sticker, band or polybag that has to be broken to open). If your packaging has no seal, delete this box, because you cannot rely on the exception.
Email hello@mettashed.com. We aim to answer within two working days and to resolve matters directly wherever we can.
As an online seller in Portugal we are required to make the Livro de Reclamações Eletrónico available to you. You may submit a complaint at www.livroreclamacoes.pt.
In the event of a consumer dispute you may use an alternative dispute resolution (ADR) entity. EDIT: name the RAL/ADR entity competent for your district and its website — ask your accountant or check consumidor.gov.pt. Portuguese law requires you to name it.
Note: the EU Online Dispute Resolution (ODR) platform was permanently discontinued on 20 July 2025. Do not add a link to it — many templates still do, and it is now wrong.